Biblioteka

Raporty (white papers)

1.	Reduce Risk: Three Best Practices for Integrating Change and Compliance in the Data Center (782.68 kB)
2.	How BSM Has Evolved to Meet the Needs of Today’s CIO (761.72 kB)
3.	Customer Support: One Size Does Not Fit All (357.25 kB)
4.	The Value of Service Optimization (105.49 kB)
5.	Can You Believe in ROI? (537.42 kB)
6.	Continuous IT Compliance: The Value of Service Optimization (696.73 kB)
7.	How to Improve Service Quality through Service Desk Consolidation (767.51 kB)
8.	The CMDB: The “Brain” Behind IT Business Value (1.03 MB)
9.	Discovering, Managing, and Supporting Mobile Devices in Your Enterprise (728.61 kB)
10.	Taking the Service Desk to the Next Level (337.92 kB)
11.	Streamlining Service Request Processes: A Key to Business Success: (439.25 kB)
12.	Why You Should Take a Holistic Approach to ITIL® and Service Support (313.59 kB)
13.	to ITIL® and Service Support of Business Service Management (223.92 kB)
14.	Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL (323.93 kB)
15.	Four Strategies for Moving to the Cloud (356.01 kB)